Return and Refund Policy
Polychem Middle East is dedicated to provide you with the finest online shopping in the UAE. However, unlike any in its industry, We will be happy to assist you for refunds or returns.
- Return should be within 7 days.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged or altered in any way.
- We do not accept returned items that were sent back by you directly without submitting a return request first and it gets approved from our side.
- Item has been lost (either internationally or nationally).
- Item is damaged (physical damage to the product occurred during the shipping process, improper packaging that caused the damage)
- Polychem Middle East wasn’t able to meet the delivery terms agreed upon (items were delivered later than what was promised).
- Wrong/different items from what have been ordered (according to the description provided by the seller).
- In case of receiving a physically damaged product(s) from the courier, the incident should be reported within 2 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.
- Due to the current circumstances, all refunds may take up to 15 calendar days.